Overview

Legacy Eats does not offer standard shipping at this time.

Because many of our products are frozen, refrigerated, or prepared food items, orders are available by pickup or local delivery only, where available.

By placing an order with Legacy Eats, customers agree to the pickup and delivery terms outlined below.

Pickup Orders

Most Legacy Eats orders are available for customer pickup.

Pickup details, including the pickup location, date, and time, will be confirmed before the order is completed.

Customers are responsible for picking up their order at the agreed-upon time. If a customer is late or unable to pick up their order, they should contact Legacy Eats as soon as possible.

Once an order has been picked up, the customer is responsible for proper storage, handling, freezing, thawing, reheating, and consumption of the products.

Local Delivery

Local delivery is limited and may not be available for every order, every product, or every customer.

Delivery availability must be confirmed before the order is completed. Legacy Eats reserves the right to decline delivery requests based on distance, timing, order size, availability, weather, staffing, or other business needs.

Delivery Fees

Standard local delivery may be offered at our discretion.

Some orders, including larger orders, catering orders, special requests, or orders outside our regular delivery process, may require a delivery fee.

Any delivery fee will be discussed and confirmed with the customer before the order is finalized.

Catering Delivery

Catering orders may include delivery for an additional fee.

Delivery for catering orders must be discussed and approved before the order is confirmed. Fees may vary depending on order size, distance, timing, setup needs, and other details.

Legacy Eats reserves the right to require pickup for catering orders if delivery is not available.

No Mail or Courier Shipping

Legacy Eats does not currently ship products through mail, courier, postal services, or third-party shipping companies.

We do not offer domestic shipping, international shipping, overnight shipping, or long-distance delivery.

Orders are limited to approved pickup and local delivery arrangements only.

Customer Responsibility After Pickup or Delivery

Once an order has been picked up or delivered, the customer is responsible for keeping the products at the proper temperature.

Frozen and refrigerated items should be stored safely as soon as possible.

Legacy Eats is not responsible for product quality or food safety issues caused by delays after pickup or delivery, improper storage, improper thawing, improper reheating, or failure to follow provided instructions.

Missed Pickup or Delivery

Customers must be available at the agreed pickup or delivery time.

If a customer misses a pickup or delivery appointment, Legacy Eats may reschedule at our discretion. Additional fees may apply for missed or rescheduled deliveries.

Orders that are not picked up or received within a reasonable time may not be eligible for a refund, credit, or replacement.

Service Interruptions

Pickup or delivery times may be affected by weather, traffic, emergencies, production delays, ingredient availability, building access issues, or other circumstances outside of our control.

Legacy Eats will make reasonable efforts to communicate any delays or changes as soon as possible.

Changes to This Policy

Legacy Eats may update this Pickup & Local Delivery Policy at any time.

Changes may include updates to delivery areas, fees, pickup procedures, catering delivery rules, or availability.