Overview

This Privacy Policy explains how Legacy Eats may collect, use, store, and protect information from customers, approved members, and visitors who use our website, contact us, or place an order.

By using the Legacy Eats website, creating an account, submitting information, or placing an order, you agree to the practices described in this Privacy Policy.

Information We May Collect

Legacy Eats may collect personal information when you:

- Create or request a customer account
- Place an order
- Contact us through the website, email, phone, social media, or messaging platform
- Submit feedback, questions, or special requests
- Join a member-only ordering system
- Interact with our website or online services

The information we may collect can include:

- Name
- Email address
- Phone number
- Delivery or pickup details
- Order history
- Payment confirmation details
- Account registration details
- Food preferences, allergy notes, or special instructions provided by the customer
- Messages, feedback, or communication sent to Legacy Eats

We only collect information that is reasonably needed to operate our business, process orders, communicate with customers, and provide our products and services.

How We Use Customer Information

Legacy Eats may use customer information to:

- Create and manage approved customer accounts
- Process and confirm orders
- Arrange pickup or local delivery
- Contact customers about orders, changes, delays, or questions
- Track order history and customer preferences
- Respond to customer service requests
- Handle refunds, credits, replacements, or complaints
- Improve our menu, website, products, and customer experience
- Send updates about menu items, availability, ordering windows, or business announcements
- Protect against fraud, misuse, unpaid orders, or abusive behaviour
- Comply with applicable legal, safety, tax, or business requirements

Approved Member Accounts

Some Legacy Eats website features, including ordering, may only be available to manually approved members.

Information submitted during registration may be reviewed by Legacy Eats before account approval.

We reserve the right to approve, deny, suspend, or remove access to customer accounts at our discretion, including for misuse of the website, false information, unpaid orders, abusive behaviour, or violation of our Terms & Conditions.

Food Allergies and Special Instructions

Customers may choose to provide allergy information, dietary concerns, food preferences, or special instructions.

This information is used only to help prepare, label, review, or communicate about customer orders.

While we may keep this information to better assist customers, Legacy Eats cannot guarantee that products are completely free from allergens or cross-contact.

Payment Information

Legacy Eats may collect payment-related information needed to confirm and process orders.

We do not intentionally store full credit card numbers or full payment card details on our own systems unless clearly stated.

If online payments are processed through a third-party payment provider, that provider may collect and process payment information according to its own privacy policy and security practices.

Sharing Information With Third Parties

Legacy Eats does not sell customer personal information.

We may share limited information with third parties only when needed to operate the business, such as:

- Website hosting providers
- Ordering system providers
- Payment processors
- Email or communication tools
- Delivery-related services, where applicable
- Business, tax, accounting, or legal service providers
- Law enforcement, regulators, or authorities when required by law

Third-party services may have their own privacy policies and data practices. Legacy Eats is not responsible for the privacy practices of third-party websites, apps, platforms, or service providers.

Website Cookies and Tracking

The Legacy Eats website may use cookies or similar technologies to help the website function properly, remember preferences, improve performance, analyze traffic, and support account or ordering features.

Visitors may be able to control cookies through their browser settings. Disabling cookies may affect how some parts of the website function.

Email, Messages, and Marketing

Legacy Eats may contact customers about orders, account status, pickup or delivery arrangements, product availability, menu updates, business announcements, or customer service matters.

Customers may request to stop receiving promotional messages at any time. However, we may still contact customers when needed for active orders, account issues, safety notices, payment matters, or important business communications.

Data Storage and Security

Legacy Eats takes reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, online platform, email system, or digital storage method can be guaranteed to be completely secure.

Customers are responsible for keeping their own account login details private and for contacting Legacy Eats if they believe their account has been misused.

How Long We Keep Information

Legacy Eats may keep customer information for as long as reasonably needed to:

- Process orders
- Maintain account records
- Provide customer service
- Track order history
- Resolve disputes
- Meet tax, accounting, legal, safety, or business requirements
- Prevent fraud, misuse, or abuse

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.

Customer Rights and Requests

Customers may contact Legacy Eats to request access to, correction of, or deletion of personal information we hold, where applicable.

Some information may need to be retained for legal, tax, accounting, safety, fraud prevention, or business record purposes.

Requests can be sent using the contact information listed on our website.

Minors

The Legacy Eats website and ordering services are intended for use by adults or by individuals with the involvement and permission of a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent.

If a parent or guardian believes that a child has provided personal information to Legacy Eats, they may contact us to request review or removal of that information.

Links to Other Websites

The Legacy Eats website may include links to third-party websites, social media pages, payment platforms, ordering tools, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms.

Customers should review the privacy policies of any third-party services they use.

Changes to This Privacy Policy

Legacy Eats may update this Privacy Policy from time to time.

Changes may be made to reflect updates to our website, ordering process, payment systems, customer accounts, business operations, or legal requirements.

The updated version will be posted on the website with a revised date where applicable.

Contact Information

Questions or requests about this Privacy Policy can be directed to Legacy Eats through the contact information provided on our website or ordering platform.

Legacy Eats
Email: legacyeatsyt@gmail.com
Phone: (416) 613-0186
Website: legacyeats.ca